Shipping policy

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SHIPPING POLICY

♾️ As soon as you complete payment for your order, our process begins. Customized items may take slightly longer than standard orders, but trust us that you will have full tracking!

🚚 Please watch your email for receipt (number of business days dependent on product) of tracking number.

🌎 Location Matters: Shipping times are quoted by the mail carrier, anywhere from 3-12 business days, typically for standard USA orders take 2-5 days.

PLEASE REMEMBER:

Shipping times will be greater in peak seasons, such as Black Friday and Christmas. Please allow 7-12 days processing times for Metal Signs, Metal Wall Art, or Wood Engraved Products.

Carrier will be listed in tracking details of customer's email. For international shipments, your local mail carrier will handle and deliver the item is in country.

DELIVERY CONCERNS:

If you have further questions or concerns, please email us at plentyluxe@plentyluxe.com

RETURNED TO SENDER/WRONG ADDRESS:

An item returned to sender due to manufacturer, vendor, or merchant will be refunded if customer elects for a refund. In case of customer error in entering a wrong address or an incomplete shipping address, please contact plentyluxe@plentyluxe.com, after products are shipped with erroneous delivery addresses, this may or may not have a resolve.

Please follow tracking shipment history to see if carrier indicates any issues.

Contact plentyluxe@plentyluxe.com to provide your complete shipping address, including any apartment, unit, or suite numbers to request redirected shipment, post return of product, should "Return to Sender" occur.

Again, once an item has shipped, we cannot change the shipping address for a wrong address

ITEM NOT RECEIVED WHEN TRACKING SHOWS DELIVERED:

Plenty Luxe LLC, merchants, vendors, nor carriers are liable for packages where the tracking shows as delivered. Your satisfaction is our top priority so we will work with you to investigate and work towards a resolve. If it is proven that the package was stolen or delivered to the wrong address and after enough time has passed (at least 14 days) and after thorough investigation done by the customer, only then, at our sole discretion would the company consider a reshipment of the same item(s).

Like many deliveries, carriers will scan packages before they have physically delivered it. Please give some time, If you received the delivery confirmation but, have not received a package.

For packages delivered by the USPS and tracked by GPS, customers may contact the local post office about scanned packages to verify the actually delivery address.

If all of the above steps fail to retrieve a package, then the issue may be related to a stolen package. Please initiate a “stolen mail” report with USPS, Postal Inspector’s office. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (and a USPS Postal Inspector may contact you.) In addition, customers should also complete a homeowners or renters insurance "loss affidavit". File a “stolen mail” report with your local police department, if needed, so there is a record of mail theft in your area. Most insurance companies will need a copy of a police report for an insurance claim. Mail theft is a federal crime.

We want you to receive your products without delay, as much as you! However, in the case of an investigation, a new/replacement order may not be placed immediately. Please understand investigations can take time and likewise, a package can sometimes show up a day or two, after it has been marked as delivered. We thank you in advance for your patience.